Refund Policy

  • Updated on Feb 5, 2026
  • Published on Feb 5, 2026
  • 3 minute(s) read
  • SK
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Refund Policy

This Refund Policy applies to all purchases made through our platform for technical workshops, hands-on labs, vouchers, and related digital learning services (“Services”). By completing a purchase, you (“User,” “Learner,” or “Customer”) agree to the terms outlined below.

1. Payment Processing

All payments on our platform are processed securely through Stripe, our authorized third-party payment service provider.
We do not store, process, or have access to your payment card or banking information.

2. Nature of Digital Educational Services

Our Services consist of digital, time-bound educational offerings, including vouchers and cloud-based lab environments. These Services are provisioned on-demand and may involve third-party cloud infrastructure.

Once access to a voucher or lab environment is issued or activated, the Service is considered delivered and fulfilled.

3. General No-Refund Policy

Except as expressly stated in this policy, all purchases are non-refundable once a voucher or lab environment has been successfully delivered or activated.

Failure to use, partial use, or inability to complete a lab due to personal, institutional, or external factors does not qualify for a refund.

4. Exception: Payment Deducted but Access Not Delivered

If payment is successfully charged but the voucher or lab access is not delivered due to a verified technical issue attributable to our platform, the Customer must notify our support team within 72 hours of the transaction date, along with valid transaction details.

Upon internal verification, we may, at our discretion:

  • Reissue the voucher or lab access, or

  • Issue a refund to the original payment method

Requests that cannot be validated against system and transaction records will not be eligible.

5. Technical Issues During Lab Execution

5.1 Nature of Technical Issues

Technical issues may occur due to various factors, including but not limited to:

  • Platform provisioning or configuration issues attributable to us

  • Limitations, outages, or policy restrictions of third-party cloud service providers

  • Learner-side factors such as network connectivity, device compatibility, browser configuration, or user error

5.2 Resolution Commitment

If technical issues are encountered during lab usage and our support team is actively investigating or working toward resolution, such issues do not constitute grounds for a refund.

Where feasible, the primary and sole remedy will be one or more of the following:

  • Lab re-provisioning

  • Time extension

  • Lab retake or replacement

5.3 Refund Exclusion for External Dependencies

Issues originating from third-party cloud providers or learner-side environments are not eligible for refunds.

6. Educational Use & Acceptable Use

All lab environments are provided strictly for educational and training purposes.

Any misuse, unauthorized access, violation of platform policies, or breach of applicable cloud provider terms may result in immediate suspension or termination of access without notice.
No refunds will be issued in such cases.

7. Verification & Review Process

All refund or reissuance requests are subject to internal review and verification. Customers may be required to provide proof of payment, transaction references, and relevant diagnostic details.

System logs, access records, provisioning timestamps, and usage telemetry will be considered authoritative for verification purposes.

8. Refund Processing (If approved)

Approved refunds, where applicable, will be processed through Stripe to the original payment method.
Refund timelines are subject to Stripe and the Customer’s financial institution and typically require 5–10 business days, though timing may vary.

9. Non-Refundable Circumstances

Refunds will not be issued in circumstances including, but not limited to:

  • Successful delivery or activation of vouchers or labs

  • Failure to access or complete the Service within its validity period

  • Technical issues resolved through re-provisioning, extension, or retake

  • Incorrect or incomplete learner or institutional information provided at purchase

  • Scheduling conflicts, institutional constraints, or change of mind

  • Violations of acceptable use or platform policies

  • Disputes raised after Service fulfillment

10. Chargebacks & Payment Disputes

Unauthorized chargebacks or disputes for successfully delivered Services may result in account suspension and restriction from future purchases.

We reserve the right to submit transaction records, access logs, IP information, and usage telemetry to payment processors and financial institutions in response to disputes.

11. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

12. Policy Updates

We may update this Refund Policy from time to time. Continued use of our Services following publication of updates constitutes acceptance of the revised policy.

Related Policies

Use of our Services and handling of personal data in connection with purchases, access, refunds, and dispute resolution are governed by our related policies, which are incorporated by reference:

By purchasing or using our Services, you acknowledge that you have reviewed and agree to be bound by these policies.

By completing this purchase, you agree to our Refund Policy, Terms of Use, and Privacy Policy.