Frequently Asked Questions (FAQs)
1. Where do I get the purchase link?
The purchase link is shared by your instructor or professor. You must use this link to purchase the voucher.
2. Do I need to create an account before purchasing?
No. You do not need to create an account before purchasing. You can complete the purchase directly using the provided link.
3. Which email address should I use during checkout?
Use a valid and accessible email address. This email address is where you will receive:
Your voucher code
The Activate Now link
If the email is incorrect, voucher delivery will be delayed.
4. When will I receive my voucher email?
You will receive an email from CloudLabs Support within 8 business hours after successful payment.
5. I completed the payment but did not receive the voucher email. What should I do?
First, check:
Spam or Junk folder
That the email entered during checkout is correct
If you still do not receive the email within 8 business hours, contact CloudLabs Support at cloudlabs-support@spektrasystems.com.
6. What does the voucher email contain?
Your voucher code
An Activate Now button
Basic instructions to activate your lab access
7. How do I activate my voucher?
To activate:
Open the voucher email
Click Activate Now
Enter the voucher code when prompted
Follow the on-screen instructions
8. Can I share my voucher with someone else?
No. Voucher codes are unique and intended for single-user use only. Sharing or reusing a voucher may result in access issues.
9. What happens after I activate the voucher?
After activation:
Your lab environment/tab will be launched
You can access the lab as per your course schedule
Follow the on-screen instructions to begin
10. Can I activate the voucher immediately after purchase?
Yes, once you receive the voucher email, you can activate it immediately using the Activate Now option.
11. What if I entered the wrong email during purchase?
If the email address was incorrect:
Voucher delivery may fail
You must contact CloudLabs Support for manual assistance
12. Is payment secure?
Yes. Payments are processed through a secure and trusted payment gateway.
13. Who should I contact if I face issues with payment or activation?
For any issues related to:
Payment confirmation
Voucher delivery
Voucher activation
Please contact CloudLabs Support using the support email mentioned in the voucher email.
14. Can I use the voucher on multiple devices?
Yes, but only one active lab session is allowed per voucher, based on course access rules.
15. Is there a time limit to activate the voucher?
The activation timeline depends on the course. It is recommended to activate the voucher soon after receiving the email.