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    Contact Support
    • 19 Dec 2024
    • 1 Minute to read
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    Contents

    Contact Support

    • Updated on 19 Dec 2024
    • 1 Minute to read
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    Article summary

    CloudLabs support team is available 24/7 for 365 days over email and live chat. There are separate support channels available for both Learners and Instructors.

    This page provides instructions on how to get support.

    Learner Support​

    What you can do before contacting support​

    1. If something is not working the way you expect, check the Common Troubleshooting Guides to see if your issue is described.

    2. If you are using CloudLabs as part of a Instructor Led Program, please get in touch with your instructor first as they would be able to provide an immediate solution. If you are performing CloudLabs Self Paced Skilling and do not have any Instructor assigned, please reach out directly to CloudLabs Support.

    Learner Support Contacts​

    Please include your registered email address and/or your lab id when contacting support for a faster resolution.

    Instructor & Admin Support​

    Your lab signup info email will include the support email address and live chat support links. If you are unsure, reach out to  cloudlabs-support@spektrasystems.com

    Unable to find your support contacts?​

    If you are unable to find your support contacts, you can directly connect with us at.

    Best Practices​

    1. Provide your Workshop’s unique ID/Request ID/Courseware marketplace Order ID/Course Name etc if available for faster resolution.

    2. Please include student information (Deployment ID or registered email address) while reporting issues related to a specific environment.

    3. Feel free to request a Microsoft Teams meeting to continue support with audio calls and screen share through Teams.

    4. If you are a learner performing MOC labs, please enter your registered email address when initiating the chat session.

    What's Next