---
title: "FAQs"
slug: "faqs-3"
updated: 2026-02-05T15:54:35Z
published: 2026-02-05T15:54:35Z
canonical: "help.cloudlabs.ai/faqs-3"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudlabs.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

## **Frequently Asked Questions (FAQs)**

**1. Where do I get the purchase link?** The purchase link is shared by your **instructor or professor.** You must use this link to purchase the voucher.

**2. Do I need to create an account before purchasing?** No. You do **not** need to create an account before purchasing. You can complete the purchase directly using the provided link.

**3. Which email address should I use during checkout?** Use a valid and accessible email address. This email address is where you will receive:

- Your voucher code
- The Activate Now link

If the email is incorrect, voucher delivery will be delayed.

**4. When will I receive my voucher email?** You will receive an email from **CloudLabs Support within 8 business hours** after successful payment.

**5. I completed the payment but did not receive the voucher email. What should I do?** First, check:

- Spam or Junk folder
- That the email entered during checkout is correct

If you still do not receive the email within **8 business hours**, contact **CloudLabs Support** at [cloudlabs-support@spektrasystems.com](mailto:cloudlabs-support@spektrasystems.com).

**6. What does the voucher email contain?**

- Your **voucher code**
- An **Activate Now** button
- Basic instructions to activate your lab access

**7. How do I activate my voucher?** To activate:

1. Open the voucher email
2. Click **Activate Now**
3. Enter the voucher code when prompted
4. Follow the on-screen instructions

**8. Can I share my voucher with someone else?** No. Voucher codes are unique and intended for **single-user use only**. Sharing or reusing a voucher may result in access issues.

**9. What happens after I activate the voucher?** After activation:

- Your lab environment/tab will be launched
- You can access the lab as per your course schedule
- Follow the on-screen instructions to begin

**10. Can I activate the voucher immediately after purchase?** Yes, once you receive the voucher email, you can activate it immediately using the **Activate Now** option.

**11. What if I entered the wrong email during purchase?** If the email address was incorrect:

- Voucher delivery may fail
- You must contact **CloudLabs Support** for manual assistance

**12. Is payment secure?** Yes. Payments are processed through a **secure and trusted payment gateway**.

**13. Who should I contact if I face issues with payment or activation?** For any issues related to:

- Payment confirmation
- Voucher delivery
- Voucher activation

Please contact **CloudLabs Support** using the support email mentioned in the voucher email.

**14. Can I use the voucher on multiple devices?** Yes, but only **one active lab session** is allowed per voucher, based on course access rules.

**15. Is there a time limit to activate the voucher?** The activation timeline depends on the course. It is recommended **to activate the voucher soon after receiving the email**.