Contact Support

Instructor & Admin Support

Your lab sigup info email will include the support email address and live chat support links. For your ease of access, here are the links:

• Support Link (For Instructors / Proctors) : https://cloudlabs.ai/ms-support

• Support Email: labs-support@spektrasystems.com

Support Contacts for Microsoft Official Curriculum Labs Only

If you teaching MOC courses, you can use the following support contacts. You will find the same information in your lab signup info email sent by us.

• Live Chat Support Link (For Instructors / Proctors) : https://cloudlabs.ai/moc-support

• Support Email: moc-support@spektrasystems.com

Unable to find your support contacts?

If you are unable to find your support contacts, you can directly connect with us at.

• Request Access / Sales / Enquiries : info@spektrasystems.com

• Support Email: labs-support@spektrasystems.com

Best Practices

1. Provide your Workshop’s unique ID/Request ID/Courseware marketplace Order ID/Course Name etc if available for faster resolution.

2. Please include student information (Deployment ID or registered email address) while reporting issues related to a specific environment.

3. Feel free to request a Microsoft Teams meeting to continue support with audio calls and screen share through Teams.

4. If you are a learner performing MOC labs, please enter your registered email address when initiating the chat session.