---
title: "Contact Point for Escalation and CloudLabs Support information."
slug: "contact-point-for-escalation-and-cloudlabs-support-information"
updated: 2024-12-27T08:24:40Z
published: 2024-12-27T08:24:40Z
canonical: "help.cloudlabs.ai/contact-point-for-escalation-and-cloudlabs-support-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudlabs.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Point for Escalation and CloudLabs Support information.

In the unfortunate circumstance that you have any urgent concerns that require immediate attention, please use the contact information provided below for situations that are very impactful.

> **Note:-** It is advised to send an email to our support team at [**labs-support@spektrasystems.com**](mailto:labs-support@spektrasystems.com) as support is available 24 hours a day, 7 days a week, and you can get in touch with the mentioned escalation point of contacts if you don't hear back within five minutes OR based on the impact. Additionally, you must keep on to start the **subject** line of emails with **Databricks Escalation -** to indicate that they are being treated critically or urgently.

## Contact Points for Escalation:[​](https://docs.cloudlabs.ai/Instructor/ContactPointforEscalation#contact-points-for-escalation)

1. Amit Malik: COO at Spektra Systems
  - Email: [**amit@spektrasystems.com**](mailto:amit@spektrasystems.com)
  - Contact Number: **+1-415-527-5513**
2. Manesh Raveendran Pillai: CEO & Principal at Spektra Systems
  - Email: [**manesh@spektrasystems.com**](mailto:manesh@spektrasystems.com)
  - Contact Number: **+1-4253580297**
3. Syed Mustafa Nadeem: Program Manager - CloudLabs-Support
  - Email: [**syed.nadeem@spektrasystems.com**](mailto:syed.nadeem@spektrasystems.com)

You can reach us via email, call or by joining the Databricks Slack channel **databricks-cloudlabs-support**.

## CloudLabs Support:[​](https://docs.cloudlabs.ai/Instructor/ContactPointforEscalation#cloudlabs-support)

1. Email: You can reach out to CloudLabs support at: [**labs-support@spektrasystems.com**](mailto:labs-support@spektrasystems.com)
2. Live chat support: Please use this link for live chat if you need to submit an urgent or escalation ticket or if you need to engage in live conversation: [**https://cloudlabs.ai/labs-support**](https://cloudlabs.ai/labs-support)
3. Support is also avialable via Databricks Slack channel **databricks-cloudlabs-support**.