---
title: "Add Safe Sender"
slug: "add-safe-sender"
updated: 2025-07-01T16:57:10Z
published: 2025-07-01T16:57:10Z
canonical: "help.cloudlabs.ai/add-safe-sender"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudlabs.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Safe Sender

Intermittently, emails sent from CloudLabs Support are received into junk/Spam folders. This section helps to understand how you can mark any sender’s email id as safe so that emails would get received into inbox instead of spam/junk folders.

## How to add an email address as a safe sender in Outlook

1. On the **Ribbon** click on the **Home** tab. Click on the **Delete** group and select **Junk**.

![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(523).png)
2. From the drop-down list, select the **Junk E-mail Options**. ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(524).png)
3. Select the **Safe Senders** tab. ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(525).png)
4. Click on **Add**. ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(526).png)
5. In the **Add address or domain** dialog box, type an email address. CloudLabs uses following email address for all automated notifications from the platform. [**noreply@cloudlabsai.net**](mailto:platform.noreply@cloudlabsai.net) ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(527).png)
6. In addition to that, we also recommend adding following email address to safe sender. [**cloudlabs-support@spektrasystems.com**](mailto:sender.cloudlabs-support@spektrasystems.com) [**labs-support@spektrasystems.com**](mailto:labs-support@spektrasystems.com)
7. In the **Junk E-mail Options** dialog box, click **Apply** to save your changes. ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(528).png)

> [!WARNING]
> **Note:** Emails from this sender will now be prevented from automatically going to your **Junk E-mail** folder.

## How to add an email address as a safe sender in Gmail

1. Click the **gear icon (1)** in the upper right corner.
2. Click on **Settings (2)** from the drop-down menu. ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(529).png)
3. On the settings page, go to the **Filters and blocked addresses** tab, as highlighted below.
4. Click on **Create a new filter** button. ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(531).png)
5. Here you can see the filtering options. Since we need to add the sender's email to the white list, we will fill in the **From (1)** field with the desired email id “[noreply@cloudlabsai.net](mailto:noreply@cloudlabsai.net)”. Leave the rest of the fields blank.
6. In addition to that, we also recommend adding following email address to safe senders [list. cloudlabs-support@spektrasystems.com](mailto:list.cloudlabs-support@spektrasystems.com) [labs-support@spektrasystems.com](mailto:labs-support@spektrasystems.com)

1. Click on **Create filter (2)** button. ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(532).png)
2. In the next section, select the action that will be applied to the filtered messages. Select the item **Never send it to Spam (1)**.
3. Once done, click on **Create filter (2)**

![](https://cdn.document360.io/eb22e69b-92a3-4c63-861d-5b53dc9d04c5/Images/Documentation/image(533).png) ![](data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)